Information and knowledge management—a component for any successful business’ processes, learning, innovations, and profit—is becoming increasingly complex.
Keeping track of customer support requests, product information, and user manuals can be time-consuming and tedious. Knowledge base software is designed to make such tasks easier by providing an online repository where you can store all your knowledge in one place.
In this article, we take a look at the best knowledge base software solutions currently available on the market. We’ll provide an overview of each product’s features and cover the considerations you should make when choosing the right platform for your business.
Ready to achieve seamless knowledge management and streamlined collaboration? Let’s dive right into it.
Before we jump into our list, let’s take a look at what criteria you should consider when selecting the right one for your business:
Nothing beats an intuitive, user-friendly interface when it comes to knowledge base software. Use an employee-first approach to find tools that won't be overwhelming for teams.
If it's difficult to access, search, or navigate through your knowledge base, it's not going to be useful. Look for software that makes it easy for you to organize and store content in an accessible way.
Yes, these are now parts of the knowledge management process. What's faster than forums and emails? Software with real-time collaboration and communication features such as chat, messaging, or document sharing.
Your knowledge base should be able to integrate with other tools, such as customer relationship management (CRM) systems, project management software, or marketing automation solutions. This will help you streamline processes and make communication more efficient.
When implementing knowledge management systems, you don't want to suddenly lose all the information you’ve worked hard to store. Make sure your chosen software comes with a secure architecture and access control measures.
Now that we know what criteria to look for, let's dive into our list of the ten best knowledge base software solutions:
If employee success is your top priority, Jostle is the ideal knowledge management software for you. It offers a solution that optimizes employee engagement and productivity. All in one place, people can quickly find what they need, access the latest news and updates, collaborate with teammates, and more.
A customer service platform with knowledge base capabilities – that's what Zendesk offers. It helps you provide the best customer service possible and empower customers to resolve their issues on their own. In turn, employees can use the knowledge base to quickly find answers to customer inquiries.
This enterprise-level project management solution is also great for knowledge management. It allows teams to store, organize, and share information in the same place. Plus, it comes with powerful collaboration features that allow users to work together on documents and tasks in real time.
Bloomfire is a knowledge base platform designed to help teams capture, share, and manage their knowledge in an organized way. Having robust search capabilities, it allows users to quickly find the information they need. Its social features make collaboration easier and more efficient.
Tettra is an AI-powered knowledge base software that helps teams store and share information quickly, which is done with the help of templates and automated reminders. This is a go-to tool for those who want to create knowledge bases quickly by letting you migrate existing content and access a library of templates to get started.
Guru is another knowledge base software powered by AI that helps teams capture, share, and manage knowledge quickly. This is perfect for those who want a search function that connects to the tools that they already use.
As a highly customizable cloud-based knowledge management tool, Helpjuice provides access to a library of ready-to-use templates to get started quickly. If a knowledge base creator hasn’t got time to create or choose a template, Helpjuice’s AI-powered assistant can help them out.
ProProfs specializes in helping businesses train employees and customers. Aside from a learning management system, this knowledge base software has a quiz maker that allows you to create knowledge checks and surveys.
Developers and tech teams love ReadMe for its powerful API documentation builder. Within one platform, developers can easily create, manage, and publish their API documentation, making ReadMe function as a lightweight knowledge base software. Developers can also collaborate with other teams and answer customer questions quickly.
MindTouch is an enterprise-level knowledge base software that helps teams focus on customer service management. It even lets employees find answers to their questions quickly by making content searchable via search engines.
Now, before finalizing your knowledge base software choice, here are a few additional considerations to keep in mind:
Knowledge base software tools not only provide an easy way for companies to store and organize data, but they also allow users (can be both employees and customers) to access the information quickly and easily.
With so many options available on the market today, you’re bound to find one that is just right for your organization. Opt for Jostle, Zendesk, or Confluence – the top three – for the best features and results.
The best thing you could do before weighing factors is to evaluate your organization and its needs, ensuring that you pick the most suitable knowledge base software for your specific situation.