Keeping track of customer support requests, product information, and user manuals can be time-consuming and tedious. Knowledge base software is designed to make such tasks easier by providing an online repository where you can store all your knowledge in one place.
In this article, we take a look at the best knowledge base software solutions currently available on the market. We’ll provide an overview of each product’s features and cover the considerations you should make when choosing the right platform for your business.
Yes, these are now parts of the knowledge management process. What's faster than forums and emails? Software with real-time collaboration and communication features such as chat, messaging, or document sharing.
Integration capabilities with other tools and systems
Your knowledge base should be able to integrate with other tools, such as customer relationship management (CRM) systems, project management software, or marketing automation solutions. This will help you streamline processes and make communication more efficient.
Security and access control measures
When implementing knowledge management systems, you don't want to suddenly lose all the information you’ve worked hard to store. Make sure your chosen software comes with a secure architecture and access control measures.
Now that we know what criteria to look for, let's dive into our list of the ten best knowledge base software solutions:
If employee success is your top priority, Jostle is the ideal knowledge management software for you. It offers a solution that optimizes employee engagement and productivity. All in one place, people can quickly find what they need, access the latest news and updates, collaborate with teammates, and more.
Real-time collaboration and communication features
Integrations, including ones for employee data management, human resources information systems (HRIS), and business intelligence tools
Access to news and updates
Compliance with the policies of the General Data Protection Regulation (GDPR), with certifications and audits for security and privacy
A customer service platform with knowledge base capabilities – that's what Zendesk offers. It helps you provide the best customer service possible and empower customers to resolve their issues on their own. In turn, employees can use the knowledge base to quickly find answers to customer inquiries.
Human resource and IT support ticketing system
Live chat and messaging for customers
Detailed analytics to measure the effectiveness of your knowledge base
This enterprise-level project management solution is also great for knowledge management. It allows teams to store, organize, and share information in the same place. Plus, it comes with powerful collaboration features that allow users to work together on documents and tasks in real time.
Document sharing and editing capabilities
Integration with JIRA Software
Ready-to-use templates for faster project setup
Bloomfire is a knowledge base platform designed to help teams capture, share, and manage their knowledge in an organized way. Having robust search capabilities, it allows users to quickly find the information they need. Its social features make collaboration easier and more efficient.
Engaging user experience
Data-driven decisions with customer insights placed at the core
A robust tagging system for easy content organization
Tettra is an AI-powered knowledge base software that helps teams store and share information quickly, which is done with the help of templates and automated reminders. This is a go-to tool for those who want to create knowledge bases quickly by letting you migrate existing content and access a library of templates to get started.
Easy integration with Slack
Secure sharing capabilities
Content importation from Google Docs, Notion, and other sources
Guru is another knowledge base software powered by AI that helps teams capture, share, and manage knowledge quickly. This is perfect for those who want a search function that connects to the tools that they already use.
AI content assistant
Lets you turn popular Slack topics into content
In-app editor feature
As a highly customizable cloud-based knowledge management tool, Helpjuice provides access to a library of ready-to-use templates to get started quickly. If a knowledge base creator hasn’t got time to create or choose a template, Helpjuice’s AI-powered assistant can help them out.
History of content, which can be tracked and restored
Reverse image search or image recognition capabilities
ProProfs specializes in helping businesses train employees and customers. Aside from a learning management system, this knowledge base software has a quiz maker that allows you to create knowledge checks and surveys.
Qualaroo Insights surveying
Live chat functions
Developers and tech teams love ReadMe for its powerful API documentation builder. Within one platform, developers can easily create, manage, and publish their API documentation, making ReadMe function as a lightweight knowledge base software. Developers can also collaborate with other teams and answer customer questions quickly.
Community for developers
Direct feedback on documentation
Live search and a powerful API
MindTouch is an enterprise-level knowledge base software that helps teams focus on customer service management. It even lets employees find answers to their questions quickly by making content searchable via search engines.
A media management library for easier content organization
Access to site structure and navigation
Translation and localization of content
Additional considerations for internal knowledge base software
Now, before finalizing your knowledge base software choice, here are a few additional considerations to keep in mind:
Customization options for branding and design: These are important if you want to maintain brand consistency and make the most out of your knowledge base.
Scalability: To accommodate organizational growth and increasing knowledge volume, you should select software that scales with your business.
Reporting and analytics capabilities: You'll need insights into knowledge usage and the effectiveness of your tool.
Customer support and training resources: This is the backbone of any successful knowledge base software implementation, as with support and training, you'll make sure users can get the most out of your software.
Knowledge base software tools not only provide an easy way for companies to store and organize data, but they also allow users (can be both employees and customers) to access the information quickly and easily.
With so many options available on the market today, you’re bound to find one that is just right for your organization. Opt for Jostle, Zendesk, or Confluence – the top three – for the best features and results.
The best thing you could do before weighing factors is to evaluate your organization and its needs, ensuring that you pick the most suitable knowledge base software for your specific situation.
Ready to see how our software can help your business?