10 Best knowledge base softwares for your organization

Information and knowledge management—a component for any successful business’ processes, learning, innovations, and profit—is becoming increasingly complex. 

Keeping track of customer support requests, product information, and user manuals can be time-consuming and tedious. Knowledge base software is designed to make such tasks easier by providing an online repository where you can store all your knowledge in one place. 

In this article, we take a look at the best knowledge base software solutions currently available on the market. We’ll provide an overview of each product’s features and cover the considerations you should make when choosing the right platform for your business. 

Ready to achieve seamless knowledge management and streamlined collaboration? Let’s dive right into it. 

Criteria for selecting internal knowledge base software

Before we jump into our list, let’s take a look at what criteria you should consider when selecting the right one for your business:

User-friendly interface and intuitive design

Nothing beats an intuitive, user-friendly interface when it comes to knowledge base software. Use an employee-first approach to find tools that won't be overwhelming for teams.

Content organization and search functionality

If it's difficult to access, search, or navigate through your knowledge base, it's not going to be useful. Look for software that makes it easy for you to organize and store content in an accessible way.

Collaboration and communication features

Yes, these are now parts of the knowledge management process. What's faster than forums and emails? Software with real-time collaboration and communication features such as chat, messaging, or document sharing.

Integration capabilities with other tools and systems

Your knowledge base should be able to integrate with other tools, such as customer relationship management (CRM) systems, project management software, or marketing automation solutions. This will help you streamline processes and make communication more efficient.

Security and access control measures

When implementing knowledge management systems, you don't want to suddenly lose all the information you’ve worked hard to store. Make sure your chosen software comes with a secure architecture and access control measures.

Now that we know what criteria to look for, let's dive into our list of the ten best knowledge base software solutions: 

Top internal knowledge base software solutions

1. Jostle®

If employee success is your top priority, Jostle is the ideal knowledge management software for you. It offers a solution that optimizes employee engagement and productivity. All in one place, people can quickly find what they need, access the latest news and updates, collaborate with teammates, and more.

Key features: 

• Real-time collaboration and communication features 
• Integrations, including ones for employee data management, human resources information systems (HRIS), and business intelligence tools
• Access to news and updates 
• Compliance with the policies of the General Data Protection Regulation (GDPR), with certifications and audits for security and privacy

2. Zendesk

A customer service platform with knowledge base capabilities – that's what Zendesk offers. It helps you provide the best customer service possible and empower customers to resolve their issues on their own. In turn, employees can use the knowledge base to quickly find answers to customer inquiries.

Key features: 

• Human resource and IT support ticketing system
• Live chat and messaging for customers
• Detailed analytics to measure the effectiveness of your knowledge base 

3. Confluence

This enterprise-level project management solution is also great for knowledge management. It allows teams to store, organize, and share information in the same place. Plus, it comes with powerful collaboration features that allow users to work together on documents and tasks in real time.

Key features: 

• Document sharing and editing capabilities
• Integration with JIRA Software 
• Ready-to-use templates for faster project setup 

4. Bloomfire

Bloomfire is a knowledge base platform designed to help teams capture, share, and manage their knowledge in an organized way. Having robust search capabilities, it allows users to quickly find the information they need. Its social features make collaboration easier and more efficient.

Key features: 

• Engaging user experience 
• Data-driven decisions with customer insights placed at the core 
• A robust tagging system for easy content organization 

5. Tettra

Tettra is an AI-powered knowledge base software that helps teams store and share information quickly, which is done with the help of templates and automated reminders. This is a go-to tool for those who want to create knowledge bases quickly by letting you migrate existing content and access a library of templates to get started.

Key features: 

• Easy integration with Slack 
• Secure sharing capabilities 
• Content importation from Google Docs, Notion, and other sources

6. Guru

Guru is another knowledge base software powered by AI that helps teams capture, share, and manage knowledge quickly. This is perfect for those who want a search function that connects to the tools that they already use. 

Key features: 

• AI content assistant 
• Lets you turn popular Slack topics into content 
• In-app editor feature

7. Helpjuice

As a highly customizable cloud-based knowledge management tool, Helpjuice provides access to a library of ready-to-use templates to get started quickly. If a knowledge base creator hasn’t got time to create or choose a template, Helpjuice’s AI-powered assistant can help them out.

Key features: 

• Intelligent analytics
• History of content, which can be tracked and restored
• Reverse image search or image recognition capabilities

8. ProProfs

ProProfs specializes in helping businesses train employees and customers. Aside from a learning management system, this knowledge base software has a quiz maker that allows you to create knowledge checks and surveys.

Key features: 

• Qualaroo Insights surveying 
• Training maker
• Live chat functions

9. ReadMe

Developers and tech teams love ReadMe for its powerful API documentation builder. Within one platform, developers can easily create, manage, and publish their API documentation, making ReadMe function as a lightweight knowledge base software. Developers can also collaborate with other teams and answer customer questions quickly. 

Key features:

• Community for developers
• Direct feedback on documentation
• Live search and a powerful API

10. MindTouch

MindTouch is an enterprise-level knowledge base software that helps teams focus on customer service management. It even lets employees find answers to their questions quickly by making content searchable via search engines.

Key features: 

• A media management library for easier content organization
• Access to site structure and navigation
• Translation and localization of content 

Additional considerations for internal knowledge base software

Now, before finalizing your knowledge base software choice, here are a few additional considerations to keep in mind:

• Customization options for branding and design: These are important if you want to maintain brand consistency and make the most out of your knowledge base.
• Scalability: To accommodate organizational growth and increasing knowledge volume, you should select software that scales with your business.
• Reporting and analytics capabilities: You'll need insights into knowledge usage and the effectiveness of your tool.
• Customer support and training resources: This is the backbone of any successful knowledge base software implementation, as with support and training, you'll make sure users can get the most out of your software.

Conclusion

Knowledge base software tools not only provide an easy way for companies to store and organize data, but they also allow users (can be both employees and customers) to access the information quickly and easily. 

With so many options available on the market today, you’re bound to find one that is just right for your organization. Opt for Jostle, Zendesk, or Confluence – the top three – for the best features and results.

The best thing you could do before weighing factors is to evaluate your organization and its needs, ensuring that you pick the most suitable knowledge base software for your specific situation.