People don’t like change. That’s especially evident inside the workplace, particularly when it comes to technology. While some people see the immediate value of adopting new technology, many don't. Perhaps it’s the perceived difficulty of implementing a new way of working, or maybe the benefits haven’t been clearly articulated. Regardless, it’s important to carefully plan how a new technology is implemented.
Here are six tips to help you build more bridges than barriers when you introduce a new technology:
1. Make sure it’s something everyone, not just you, will benefit from
Be diligent and remain objective. Is this something that’ll really benefit your staff, teams, and organization? Or does it just seem like the right idea to meet your immediate needs?
2. Give everyone a heads up
Communicate as soon as possible that you’re investigating a new technology and outline the benefits and impact for all. Be open about how it supports and aligns with business objectives. Involve key stakeholders early to get buy in and identify problems.
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3. Engage a champion (or a few)
Negativity can spread easily in the workplace. Enlist a few people at all levels to help others understand the benefits of the new technology. Show your champions the clear advantages and intended outcomes of the new solution so that they can easily vocalize and demonstrate their support. Make sure your full senior leadership team is behind the change and will function as champions themselves.
4. Provide engaging launch and training events
No one wants to sit through a boring training session. If it’s done effectively, your participants won’t even realize they’re learning (or being asked to change). Try a lunch and learn or throw some humor into your presentation, and make your launch a celebration. Do what works best for your people and workplace culture.
5. Consider different learning styles and needs
Whether we’re an auditory, visual, or a kinesthetic learner, we all absorb information differently. Tailor your training sessions to all types of learners by providing a range of learning materials and options such as documents, live training, and videos. Be available for one-on-one training for those that require that extra bit of personal help.
6. Make it personal
Nothing builds apathy more than employees not recognizing the personal value of a new tool. Let people know why this matters to them, and how it will impact their day-to-day work. Ensure staff understand how it will help them, not just the company. Make sure your new technology is ready to use and seeded with relevant data for all users. Help them quickly get more value out of the new system than the effort they are investing in it.
We’ve all experienced challenges while trying to introduce or learn a new technology. Incorporating the tips above, while trying to sympathize with those who struggle with change, will go a long way to successfully implementing your new technology. What challenges have you encountered while trying to incorporate new technology?