A sense of belonging is one of the five basic human needs according to Maslow’s Hierarchy of Needs. We want to feel part of something and have an emotional connection to others. This extends into the workplace. To be fulfilled at work, we need to trust those around us, feel a kinship with our coworkers, and be surrounded by those who share the values of the organization.
My recent interview with Camille Nicita of Gongos, Inc. shows what this looks like in action. Camille has spent almost three decades creating an organization that emphasizes belonging over skills. This means that hiring, onboarding, nurturing, and advancement of every team member at Gongos is deeply rooted in the company’s values, the first of which is humanistic.
More than a “people-first” attitude, Gongos’ humanistic approach helps every person feel that they belong. It’s by belonging that employees do their best work, contribute to culture, and help teams and the organization succeed. That’s why Camille believes that hiring to values is more important than skills. You’ll want to listen to her words of wisdom and draw from the lessons Gongos learned along the way to creating a healthy and empowered workforce, satisfied customers, and a prosperous business.
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“Think about the long-term health and sustainability of your business and know that people play a critical role in that success. They're the number one contributor to your success.”
Camille believes that centering operations on customers will produce consistent results and bring together decision makers. She also believes a great employee experience precedes a great customer experience. Hear how this mom of three, and leader of many, lives out that belief every day.